terms and conditions
what's included in the price
Bed linen, bath towels and pool towels (changed on a weekly basis)
Electricity
Welcome hamper
An initial supply of logs and kindling are provided during colder months
End of stay clean
what's not included in the price
heating
2 x Portable air conditioning units (additional charge per unit, per week)
Bed linen, bath towels and pool towels (changed on a weekly basis)
Electricity
Welcome hamper
An initial supply of logs and kindling are provided during colder months
End of stay clean
what's not included in the price
heating
2 x Portable air conditioning units (additional charge per unit, per week)
payment and conditions
If your group size is over 10, we charge a pro rata rate per person up to a maximum of 12 guests.
In order to confirm a booking we require 30% of the total rental fee as a non-refundable deposit. Your balance along with a £250 refundable security deposit will be due 15 weeks prior to your arrival.
Your security deposit will be refunded by electronic bank transfer after a satisfactory inspection of the property has been undertaken.
Cleaning is done prior to your arrival and clean bedlinen and towels will be provided on a weekly basis. An additional cleaning service can be provided during your stay if required - please ask for price and details. Upon departure all rubbish must be removed and the house should be left in reasonable order.
Changeover is from either Saturday to Saturday or Sunday to Sunday during high season. Earliest arrival is 2.30pm and latest departure is 9.00am.
Unaccompanied teenagers are not permitted.
Well-behaved pets will be considered.
Strictly no smoking except in the gardens or outdoor areas.
If your group size is over 10, we charge a pro rata rate per person up to a maximum of 12 guests.
In order to confirm a booking we require 30% of the total rental fee as a non-refundable deposit. Your balance along with a £250 refundable security deposit will be due 15 weeks prior to your arrival.
Your security deposit will be refunded by electronic bank transfer after a satisfactory inspection of the property has been undertaken.
Cleaning is done prior to your arrival and clean bedlinen and towels will be provided on a weekly basis. An additional cleaning service can be provided during your stay if required - please ask for price and details. Upon departure all rubbish must be removed and the house should be left in reasonable order.
Changeover is from either Saturday to Saturday or Sunday to Sunday during high season. Earliest arrival is 2.30pm and latest departure is 9.00am.
Unaccompanied teenagers are not permitted.
Well-behaved pets will be considered.
Strictly no smoking except in the gardens or outdoor areas.
cancellation policy
If the guest cancels, any money they have paid will not be refunded*. If the balance payment is not received on or before the due date the booking will be automatically cancelled and the booking deposit will not be refunded.
* For our 2022 season, if the government of the country you are travelling from and/or the Italian government has restrictions in place due to the Covid 19 pandemic at the time of your planned holiday to Casa Leana which prevent you from travelling to Italy ("all but essential travel") then we will be happy to transfer your holiday to a future date of your choice (subject to availability). This credit may be used for bookings anytime between now and 1st September 2023.
For those wishing to cancel their stay entirely: Guests will be subject to our standard terms and conditions.
Cancellations or further date changes on COVID19 rescheduled bookings:
Should your rescheduled dates/booking be affected by COVID19 travel restrictions, further change of COVID19 rescheduled bookings will be allowed on a case by case basis. Future credits are at the full discretion of the owners, under consideration of government advice and travel restrictions in place at the time of future bookings. Any cancellations on the COVID19 rescheduled bookings that are not affected by government restrictions will be subject to the cancellation policy in place at the time of their original booking. ie. if guests were postponing their new dates, the new dates cannot be cancelled and will be subject to a 100% cancellation fee of the booking total.
COVID19 CREDIT NOTES:
For all change of date and postponed stays, bookings are subject to the rates at time of new bookings (ie. if guests are moving dates from a low season to a high season), guests will be required to pay the difference at the time of moving their booking to secure new dates. However, if guests are moving their dates from a high season to a low season, any unused credit will be refunded.
We are closely monitoring the situation and reviewing this policy as the weeks continue. We will make necessary changes as new government directives arise.
Thank you for your continued patience and understanding.
We strongly advise that all guests have adequate travel insurance when booking a holiday at Casa Leana.
If the guest cancels, any money they have paid will not be refunded*. If the balance payment is not received on or before the due date the booking will be automatically cancelled and the booking deposit will not be refunded.
* For our 2022 season, if the government of the country you are travelling from and/or the Italian government has restrictions in place due to the Covid 19 pandemic at the time of your planned holiday to Casa Leana which prevent you from travelling to Italy ("all but essential travel") then we will be happy to transfer your holiday to a future date of your choice (subject to availability). This credit may be used for bookings anytime between now and 1st September 2023.
For those wishing to cancel their stay entirely: Guests will be subject to our standard terms and conditions.
Cancellations or further date changes on COVID19 rescheduled bookings:
Should your rescheduled dates/booking be affected by COVID19 travel restrictions, further change of COVID19 rescheduled bookings will be allowed on a case by case basis. Future credits are at the full discretion of the owners, under consideration of government advice and travel restrictions in place at the time of future bookings. Any cancellations on the COVID19 rescheduled bookings that are not affected by government restrictions will be subject to the cancellation policy in place at the time of their original booking. ie. if guests were postponing their new dates, the new dates cannot be cancelled and will be subject to a 100% cancellation fee of the booking total.
COVID19 CREDIT NOTES:
For all change of date and postponed stays, bookings are subject to the rates at time of new bookings (ie. if guests are moving dates from a low season to a high season), guests will be required to pay the difference at the time of moving their booking to secure new dates. However, if guests are moving their dates from a high season to a low season, any unused credit will be refunded.
We are closely monitoring the situation and reviewing this policy as the weeks continue. We will make necessary changes as new government directives arise.
Thank you for your continued patience and understanding.
We strongly advise that all guests have adequate travel insurance when booking a holiday at Casa Leana.